No Support - Does not care about customers or their issues

Would not recommend using Payflex. As I used the 3 month payment option to purchase a new laptop. Initially every thing went 100% initial payment went off with no issue and second payment also went off without an issue. When it came to the final payment an issue occurred where I wanted to pay the final instalment before the agree upon due date (to clear off the account and ensure I avoid late payers penalties). I then used the app to make the payment and the money was deducted off my account simple as that. It was only after the money was deducted that I noticed that Payflex took the initial first installment amount which was R1249.00 more then the final instalment as I did not have enough credit to purchase the laptop in equal instalments. No issue I thought just leave the overpayment in credit for my next purchase (note did send them a mail regarding the overpayment - No response was ever given). On the 25/09/2024 the order deduction went off again! Thus Payflex has now double deducted my account stating that they have taken more then what I owed them, I have tried calling and emailing their customer support to get this resolved, but unfortunately I see Payflex has no issue deducting off your accounts but when you need assistance in resolving a simple refund matter they will ignore you and provide no assistance in the matter. At the moment I have yet to receive any feedback from them and this was reported to them on the 23/05/2024 (initial overpayment) more than 2 working days have past and they did not even bother to send an automated email stating they received my query and then re-reported on the 25/09/2024 of the double deduction, same issue no feedback. Their support number doesn't even work as it is either down or states they have no agent to take my call. Thus I would strongly advise to not use them as they will not help you in any form or matter if there is an issue on the account. At the moment I am considering making a formal complaint against Paflex to receive my refund back as I cannot see any other way of getting their attention to resolve the matter at hand. They are sitting with R3499.00 of my overpayment that they are ignoring to repay back.