LN
Leeson N
1 reviews | Active since Nov 2024
26 Nov 2024, 17:20
No response from payflex
Account says blocked when opening a merchant link. Trying to get the account unblocked. Trying to reach payflex for hours and no answer after making 30 calls, calls just ring. Sent multiple emails and no response, I was told to do a verification process which was done 4 times and still no response from payflex.
I have been waiting for such a long time and payflex staff won't assist.
Helpful (0)
Replies (3)0
Replies (3)
payflex's replyOfficial
27 Nov 2024, 07:05Hello Leeson
We sincerely apologize for the delay in addressing your query. Due to a higher volume of inquiries and calls, it may take us a little longer than usual to respond. Please know that we are actively working to get to all queries as quickly as possible.
One of our dedicated support champions will be in touch with you.
We truly appreciate your patience and understanding.
Best,
The Payflex team
We sincerely apologize for the delay in addressing your query. Due to a higher volume of inquiries and calls, it may take us a little longer than usual to respond. Please know that we are actively working to get to all queries as quickly as possible.
One of our dedicated support champions will be in touch with you.
We truly appreciate your patience and understanding.
Best,
The Payflex team
payflex's reply27 Nov 2024, 07:05
Official
Hello Leeson
We sincerely apologize for the delay in addressing your query. Due to a higher volume of inquiries and calls, it may take us a little longer than usual to respond. Please know that we are actively working to get to all queries as quickly as possible.
One of our dedicated support champions will be in touch with you.
We truly appreciate your patience and understanding.
Best,
The Payflex team
We sincerely apologize for the delay in addressing your query. Due to a higher volume of inquiries and calls, it may take us a little longer than usual to respond. Please know that we are actively working to get to all queries as quickly as possible.
One of our dedicated support champions will be in touch with you.
We truly appreciate your patience and understanding.
Best,
The Payflex team
LN
Leeson N's updateReviewer Update
27 Nov 2024, 12:46Hello
Pricillia from payflex after 1 day gets back to me stating that my account is unblocked as they have verified my I.D number, if there was other issues she could have mentioned.
My account is still blocked when I open the merchant link to make payment.
How can Payflex say they have fixed the issue when nothing has been done.
Payflex you have *********** staff, staff should not be emailing stating something is resolved when it is not. They should response with proper emails stating they are fixing the problem and will come back to client in a certain time frame, I am yet now again waiting for Pricilla to get back to me.
Pricillia from payflex after 1 day gets back to me stating that my account is unblocked as they have verified my I.D number, if there was other issues she could have mentioned.
My account is still blocked when I open the merchant link to make payment.
How can Payflex say they have fixed the issue when nothing has been done.
Payflex you have *********** staff, staff should not be emailing stating something is resolved when it is not. They should response with proper emails stating they are fixing the problem and will come back to client in a certain time frame, I am yet now again waiting for Pricilla to get back to me.
LN
Leeson N's update27 Nov 2024, 12:46
Reviewer Update
Hello
Pricillia from payflex after 1 day gets back to me stating that my account is unblocked as they have verified my I.D number, if there was other issues she could have mentioned.
My account is still blocked when I open the merchant link to make payment.
How can Payflex say they have fixed the issue when nothing has been done.
Payflex you have *********** staff, staff should not be emailing stating something is resolved when it is not. They should response with proper emails stating they are fixing the problem and will come back to client in a certain time frame, I am yet now again waiting for Pricilla to get back to me.
Pricillia from payflex after 1 day gets back to me stating that my account is unblocked as they have verified my I.D number, if there was other issues she could have mentioned.
My account is still blocked when I open the merchant link to make payment.
How can Payflex say they have fixed the issue when nothing has been done.
Payflex you have *********** staff, staff should not be emailing stating something is resolved when it is not. They should response with proper emails stating they are fixing the problem and will come back to client in a certain time frame, I am yet now again waiting for Pricilla to get back to me.
payflex's replyOfficial
27 Nov 2024, 12:51payflex's reply27 Nov 2024, 12:51
Official