No refund from a double deduction from Payflex

I authorized my final PayFlex installment on the 25th of January 2025. However, there was a double deduction on my account. I checked my payflex account and i saw that only one amount reflected. I sent an email to Payflex support and i got an automated response to reply to it with details.

I did exactly that. I sent my ID Number, transaction date and value as well as my cell number and plan number.

I have not received a response. i have then proceeded to sent numerous emails with no response. I sent another one this morning, still received an automated response. At this point, i have three reference numbers.

I have been sending texts to their whatsapp number which always refers me to send an email to support. I have called them on the *** number that is on their website as well as on their whatsapp. The number just rings with no one to answer. At this point, i don't know if there is anyone that works there.

I am so frustrated because of the no communication from Payflex. It has been a week and still no refund, no communication none whatsoever.