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LB
Lauren B

1 reviews | Active since Apr 2026

08 Apr 2026, 10:07

No refund

I am a very very dissapointed Payflex customer. I'm trying to get a refund for an order I placed on SHEIN. I placed this order on the 31st April 2026. Then I processed the payment from my Shein App through Payflex and the money went out of MY Capitec bank account. Ive logged 3 queries with Payflex as my bank cannot help me. And yet I still haven't received any further communication other than getting back to me in 72 hour hours or longer. I've logged my first ticket on the 1 April 2026. Then another there after. Because I still haven't gotten a response I logged another query last night. I've used Payflex since last year and I've never had any problems using their platform. It is a very convenient way of purchasing especially with a minimum earned salary. I just want my refund please.

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Replies (1)
LB
Lauren B's update12 Apr 2026, 12:20
Reviewer Update
Hi Hello Peter. Can you help please. I still haven't heard back from Payflex eversince reaching out to them requesting for a refund. On Payflex I have a next payment due in 14 days of R677, 34 and another in 44 days of R677, 34. I cannot pay for goods I will not receive. Order number: #***. Merchant ***. Order value: R2032,00. This is causing me financial distress and is affecting my mental state. I just want my refund please and have this payment schedule cancelled because I cancelled my order as there was an error in placing my order with Shein and therefore I haven't received any confirmation of the order but the money was taken from my account.