No direct way to communicate with Payflex and LACK of support

Payflex introduced Bio-metric login. It's kind of a weird process to ad your Bio-metric ID. You have to take a selfie via the agent's website - a selfie where you smile until your teeth are showing. This was weird because when I smile my teeth are not showing, so I had to pull my lips apart to complete the scanning process. O yes and also without glasses. I then tried to login like I login on all my other apps where Bio-metric ID is required - needless to say I couldn't. Then I tried to make contact with their customer support via a online form that you have to state your problem. I received an email and a reference number as well as their insurance that you should not ask for support again because a support representative will make contact with you within 72 hours. Well it's now well passt the 72 hours and NO support. I enjoyed using Payflex, but this "unnatural " Bio-metric ID system, problematic NO DIRECT communication with them and lack of support is going to make it difficult to use the Payflex system/app in future.