***********, no assistance received and ********* company

My experience with Payflex has been awful.I have been struggling since the 25 January for assistance.

I've emailed,called just rings and calls end. I have even tried WhatsApp.

I purchase an items from TAKEALOT and chose the 3 month instalment options. For the 25 December,25 January and 25th February.

27th December I paid my account.

On the 25th of January I paid I paid my instalment.It reflects in my account and on my bank statement I have paid.

I emailed Payflex on the 25th they respond the 28th staying the issue has been resolved. I checked my account and the issue has still not been resolved and it still shows that my account is in arrears but I paid my second installment on the 25th??

I emailed,called even tried to chat online on there website and received a response only yesterday they finally responded 2 February. It the email Xolani from payflex responded saying they allocated the payment to my instalment for the 25 of February. The 25th of February hasn't yet arrived!!! I logged into my account and check my payment for the 25th January reflects default and extra fees has been allocated to it??

I PAID FOR THE 25 OF JANUARY, ON THE 25TH OF JANUARY. HOW AM I HELD LIABLE FOR PAYFLEX'S FAULTY SYSTEM! NOW INSTEAD YOU PAY FOR MY INSTALMENT DATED THE 25TH FEB??? MY INSTALMENT WOULDNT HAVE BEEN IN A DEFAULT IF I WAS ASSISTED. I PAID MY INSTALMENT ON THE CORRECT DATE.THIS IS THIEVERY. HOW DO YOU DO THIS TO YOUR CUSTOMERS? CAN THE INCOPETENT PERSON THAT ASSISTED ME NOT SEE WHICH DATE I PAID.

I REQUEST THIS BE CORRECTED IMMEDIATELY. I PAID FOR MY INSTALMENT FOR THE 25TH JANUARY SO FIX YOUR SYSTEM AND FIX MY ACCOUNT. I WILL MAKE NOISE IF THIS ISNT FIXED.