TS
Tshepo S
1 reviews | Active since May 2019
18 Dec 2024, 19:41
Never sign up this service
How on earth does payflex not hold their merchant responsible for delivering a inferior products? The merchant is not responding to emails and payflex saying it’s not their responsibility while im out of pocket of R4200.
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payflex's replyOfficial
19 Dec 2024, 07:15Hello Tshepo
As a payment solution provider, Payflex facilitates the payment process between you and the merchant. However, we do not directly manage product quality issues or resolve disputes related to the merchant’s products or services.
Our role is limited to processing payments, we do not have the authority to intervene in product-related concerns or disputes with merchants.
This is outlined in our terms of service 5.3., which reads as follows:You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
We have attacahed a link for ease of reference https://payflex.co.za/terms-conditions/
We recommend contacting the merchant directly to resolve any issues with the product. If the merchant is unresponsive, we encourage you to explore their return or dispute process.
Best,
The Payflex team
As a payment solution provider, Payflex facilitates the payment process between you and the merchant. However, we do not directly manage product quality issues or resolve disputes related to the merchant’s products or services.
Our role is limited to processing payments, we do not have the authority to intervene in product-related concerns or disputes with merchants.
This is outlined in our terms of service 5.3., which reads as follows:You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
We have attacahed a link for ease of reference https://payflex.co.za/terms-conditions/
We recommend contacting the merchant directly to resolve any issues with the product. If the merchant is unresponsive, we encourage you to explore their return or dispute process.
Best,
The Payflex team
payflex's reply19 Dec 2024, 07:15
Official
Hello Tshepo
As a payment solution provider, Payflex facilitates the payment process between you and the merchant. However, we do not directly manage product quality issues or resolve disputes related to the merchant’s products or services.
Our role is limited to processing payments, we do not have the authority to intervene in product-related concerns or disputes with merchants.
This is outlined in our terms of service 5.3., which reads as follows:You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
We have attacahed a link for ease of reference https://payflex.co.za/terms-conditions/
We recommend contacting the merchant directly to resolve any issues with the product. If the merchant is unresponsive, we encourage you to explore their return or dispute process.
Best,
The Payflex team
As a payment solution provider, Payflex facilitates the payment process between you and the merchant. However, we do not directly manage product quality issues or resolve disputes related to the merchant’s products or services.
Our role is limited to processing payments, we do not have the authority to intervene in product-related concerns or disputes with merchants.
This is outlined in our terms of service 5.3., which reads as follows:You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
We have attacahed a link for ease of reference https://payflex.co.za/terms-conditions/
We recommend contacting the merchant directly to resolve any issues with the product. If the merchant is unresponsive, we encourage you to explore their return or dispute process.
Best,
The Payflex team