Locked out mid-purchase by a failed selfie check, still no reply from support

A selfie check failed and now I'm locked out and cannot purchase anything.

I'm a day one PayFlex supporter and loved the service until this experience. This is a completely unacceptable user experience in 2026.

The problem is not doing the selfie check. It is what happens when it incorrectly fails. A good user experience would offer a quick solution to the problem, allowing you to immediately get back to completing the purchase.

PayFlex tells you it failed and then locks you out. You think that by logging a support ticket someone will get back to you within the next 15 minutes, as you were busy paying for a purchase, but no. Not only do you not get a confirmation that your support ticket was received, you also do not hear back from support. I submitted two support tickets, as I was not getting a confirmation email that my support ticket was received and that somebody was working on it. 100% amateur hour.

But wait, there is more! When you try to do the selfie check again you get a small notification giving you a time when you should try again. The one I received said I should try again in 6 hours. Completely useless as I was in the process of making a purchase. Most people would go straight to PayJustNow.

I did wait it out, just to see. The time is given down to the minute, so I waited and tried again. Nope, same story. I gave it another hour, same story. I tried on different platforms and devices, same story.

Absolutely pathetic. The Product Manager who approved this half-baked system is a complete ***** and should be performance managed. A teenager would be able to spot the multiple issues with it. Shocking!

Where it stands now: I still have not heard a word from support on either ticket, and I still cannot use the service.

So be warned! PayFlex does not respect your time or business.