Is Payflex a ****?
And here I was, thinking I would be the first to complain that payflex is not what they seem. My order was canceled with Makro they refunded payflex asap! THEY ARE PAYING ME BACK IN INSTALMENTS ???? WTH excuse my language but surely all these big brand companies should not be affiliated with payflex if they are going to rob their consumers.
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payflex's replyOfficial
11 Jan 2023, 09:15Hi Dorianne
Thanks for the call and we trust you understand that Payflex is not a **** and we do not pay refunds in installments over a period of time. We refund clients with everything immediately the merchant captures the cancellation or return back to Payflex.
As discussed, we provided you the payment plan for the purchase at Makro for R11,899.00 as follows:
Payment: 1; Amount: 8899.00;AmountDue:0.00 Date: 29 Dec 2022; Status: Paid on 29 Dec 2022
Payment: 2; Amount: 1000.00;AmountDue:0.00 Date: 12 Jan 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
Payment: 3; Amount: 1000.00;AmountDue:0.00 Date: 26 Jan 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
Payment: 4; Amount: 1000.00;AmountDue:0.00 Date: 9 Feb 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
When Makro cancelled the order on the 9th Jan 2023, Payflex immediately refunded you as per the payment plan schedule.
So the full amount of R11,899.00 has been refunded, but in individual amounts as shown in the image below.
Refund Date Card Holder Amount
09 January 2023 d retalic 8,899.00
09 January 2023 d retalic 1,000.00
09 January 2023 d retalic 1,000.00
09 January 2023 d retalic 1,000.00
Total Refunded 11,899.00
Please note that these amounts may clear on different days due to bank rules and clearing periods. But this should not be longer that 10 business days.
We do trust this answers your concerns.
Regards
The Payflex Team
Thanks for the call and we trust you understand that Payflex is not a **** and we do not pay refunds in installments over a period of time. We refund clients with everything immediately the merchant captures the cancellation or return back to Payflex.
As discussed, we provided you the payment plan for the purchase at Makro for R11,899.00 as follows:
Payment: 1; Amount: 8899.00;AmountDue:0.00 Date: 29 Dec 2022; Status: Paid on 29 Dec 2022
Payment: 2; Amount: 1000.00;AmountDue:0.00 Date: 12 Jan 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
Payment: 3; Amount: 1000.00;AmountDue:0.00 Date: 26 Jan 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
Payment: 4; Amount: 1000.00;AmountDue:0.00 Date: 9 Feb 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
When Makro cancelled the order on the 9th Jan 2023, Payflex immediately refunded you as per the payment plan schedule.
So the full amount of R11,899.00 has been refunded, but in individual amounts as shown in the image below.
Refund Date Card Holder Amount
09 January 2023 d retalic 8,899.00
09 January 2023 d retalic 1,000.00
09 January 2023 d retalic 1,000.00
09 January 2023 d retalic 1,000.00
Total Refunded 11,899.00
Please note that these amounts may clear on different days due to bank rules and clearing periods. But this should not be longer that 10 business days.
We do trust this answers your concerns.
Regards
The Payflex Team
Best regards,
payflex's reply11 Jan 2023, 09:15
Official
Hi Dorianne
Thanks for the call and we trust you understand that Payflex is not a **** and we do not pay refunds in installments over a period of time. We refund clients with everything immediately the merchant captures the cancellation or return back to Payflex.
As discussed, we provided you the payment plan for the purchase at Makro for R11,899.00 as follows:
Payment: 1; Amount: 8899.00;AmountDue:0.00 Date: 29 Dec 2022; Status: Paid on 29 Dec 2022
Payment: 2; Amount: 1000.00;AmountDue:0.00 Date: 12 Jan 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
Payment: 3; Amount: 1000.00;AmountDue:0.00 Date: 26 Jan 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
Payment: 4; Amount: 1000.00;AmountDue:0.00 Date: 9 Feb 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
When Makro cancelled the order on the 9th Jan 2023, Payflex immediately refunded you as per the payment plan schedule.
So the full amount of R11,899.00 has been refunded, but in individual amounts as shown in the image below.
Refund Date Card Holder Amount
09 January 2023 d retalic 8,899.00
09 January 2023 d retalic 1,000.00
09 January 2023 d retalic 1,000.00
09 January 2023 d retalic 1,000.00
Total Refunded 11,899.00
Please note that these amounts may clear on different days due to bank rules and clearing periods. But this should not be longer that 10 business days.
We do trust this answers your concerns.
Regards
The Payflex Team
Thanks for the call and we trust you understand that Payflex is not a **** and we do not pay refunds in installments over a period of time. We refund clients with everything immediately the merchant captures the cancellation or return back to Payflex.
As discussed, we provided you the payment plan for the purchase at Makro for R11,899.00 as follows:
Payment: 1; Amount: 8899.00;AmountDue:0.00 Date: 29 Dec 2022; Status: Paid on 29 Dec 2022
Payment: 2; Amount: 1000.00;AmountDue:0.00 Date: 12 Jan 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
Payment: 3; Amount: 1000.00;AmountDue:0.00 Date: 26 Jan 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
Payment: 4; Amount: 1000.00;AmountDue:0.00 Date: 9 Feb 2023; Status: Paid on 01 Jan 2023 as part of a bulk payment of R3000.00
When Makro cancelled the order on the 9th Jan 2023, Payflex immediately refunded you as per the payment plan schedule.
So the full amount of R11,899.00 has been refunded, but in individual amounts as shown in the image below.
Refund Date Card Holder Amount
09 January 2023 d retalic 8,899.00
09 January 2023 d retalic 1,000.00
09 January 2023 d retalic 1,000.00
09 January 2023 d retalic 1,000.00
Total Refunded 11,899.00
Please note that these amounts may clear on different days due to bank rules and clearing periods. But this should not be longer that 10 business days.
We do trust this answers your concerns.
Regards
The Payflex Team
Best regards,