Incomoetent payflex service

Ivreceived my salary on Thursday, yet I get a sms thet tge payment does not want to go through. On a previous matter i could niot get assistance. They gacmve a stupid bot answering whats app, and no personsl contact can be made with them. They also do not EVER answer their phones. Patgetic service. Going to repirt them at thr consumers council jow.