DM
Dikeledi M
1 reviews | Active since Mar 2009
04 Dec 2024, 13:01
I want my chairs
Why have Leroy Merlin SA in your marketplace, deduct money from my account and when I lodge a complaint you refer me to them. I never gave Leroy Merlin my money, u were the ones deducting from my account. I bought chairs through your platform, order number ***. These were paid in full, but I received half of what I ordered. Instead of 2 pairs of chairs I received only one pair. Upon calling you end October/ beginning November, and you told me to follow up with them. Today is the 4/12/2024 I am not getting joy from Leroy Merlin SA. Is this fair? Please do the right thing. Either I am given my missing set, or I get my money back.
Helpful (0)
Replies (1)0
Replies (1)
payflex's replyOfficial
04 Dec 2024, 14:45Hello Dikeledi
Please note that there is no support ticket logged on our system associated with your email address for this query.
As outlined in our Terms of Service which can be found on this link: https://payflex.co.za/terms-conditions/ , specifically Section 5.3, Payflex is not part of the merchant's business and is not involved in product delivery, exchanges, or returns. For your convenience, please refer below.
5.3. You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
As a payment facilitator, Payflex handles only the payment portion of the transaction, much like a bank. This means that we are unable to process refunds on behalf of the merchant.
Please feel free to reach out to us at ***, and we will gladly assist you in getting in touch with Leroy Merlin.
Please note that there is no support ticket logged on our system associated with your email address for this query.
As outlined in our Terms of Service which can be found on this link: https://payflex.co.za/terms-conditions/ , specifically Section 5.3, Payflex is not part of the merchant's business and is not involved in product delivery, exchanges, or returns. For your convenience, please refer below.
5.3. You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
As a payment facilitator, Payflex handles only the payment portion of the transaction, much like a bank. This means that we are unable to process refunds on behalf of the merchant.
Please feel free to reach out to us at ***, and we will gladly assist you in getting in touch with Leroy Merlin.
However, to manage expectations, kindly note that the resolution of this matter ultimately lies with them, as they are responsible for handling your product-related concerns.
Thank you for your understanding, and we’re here to help if you have any further questions.
Best,
The Payflex team
payflex's reply04 Dec 2024, 14:45
Official
Hello Dikeledi
Please note that there is no support ticket logged on our system associated with your email address for this query.
As outlined in our Terms of Service which can be found on this link: https://payflex.co.za/terms-conditions/ , specifically Section 5.3, Payflex is not part of the merchant's business and is not involved in product delivery, exchanges, or returns. For your convenience, please refer below.
5.3. You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
As a payment facilitator, Payflex handles only the payment portion of the transaction, much like a bank. This means that we are unable to process refunds on behalf of the merchant.
Please feel free to reach out to us at ***, and we will gladly assist you in getting in touch with Leroy Merlin.
Please note that there is no support ticket logged on our system associated with your email address for this query.
As outlined in our Terms of Service which can be found on this link: https://payflex.co.za/terms-conditions/ , specifically Section 5.3, Payflex is not part of the merchant's business and is not involved in product delivery, exchanges, or returns. For your convenience, please refer below.
5.3. You accept all risk and liability related to the sale of the Goods by the Retailer and agree that we are not responsible for the delivery, suitability or quality of any Goods you have elected to purchase. You agree to contact and claim against the Retailer in the event of any issue with the Goods or if you wish to return any Goods.
As a payment facilitator, Payflex handles only the payment portion of the transaction, much like a bank. This means that we are unable to process refunds on behalf of the merchant.
Please feel free to reach out to us at ***, and we will gladly assist you in getting in touch with Leroy Merlin.
However, to manage expectations, kindly note that the resolution of this matter ultimately lies with them, as they are responsible for handling your product-related concerns.
Thank you for your understanding, and we’re here to help if you have any further questions.
Best,
The Payflex team