MO
Michelle O

1 reviews | Active since Aug 2025

12 Aug 2025, 12:30

Horrible first time experience

Dear Payflex Support and The legit Team

I am writing to express my extreme frustration and disappointment with my recent experience using Payflex.

Today, I attempted my first purchase using your service. The payment for the order was immediately deducted from my account, yet the transaction was declined at the legitimate store. This has caused a major inconvenience, as I was purchasing with my last available funds and urgently needed the attire for an important engagement tomorrow.

Not only has this left me without the item I needed, but I am now out of pocket, unable to make alternative arrangements, and left under immense stress. This is completely unacceptable.

I require an urgent explanation for how this happened, confirmation that my funds will be returned immediately, and assurance that such a situation will not occur again.

This matter is time-sensitive, and I expect a prompt response today.

Please find attached the stores slip and my bank proof of payment that went off my account. Can I have my money back.

Regards, Michelle Olifant

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Replies (1)
MO
Michelle O's update12 Aug 2025, 15:31
Reviewer Update
I am extremely disappointed that no one has made any effort to contact me to resolve this matter. I have not received any items, yet the balance has been subtracted from my Payflex account.

I demand to know how I will be reimbursed immediately. I strongly warn you not to debit the next three installments for items I never took from the store. If any further debits are made from my account under these circumstances, I will escalate this matter formally and take the necessary action.

I expect your urgent feedback and a clear resolution without further delay.