1 reviews | Active since Aug 2012
horrible customer care
I am horrified by the non-existing service you guys provide. I made a payment to my payflex account on the 6th of January, today the 17th of January my payment has not been updated on the app, i have been getting sms's that my account is in arrears, i have sent multiple emails with proof of payment asking that my account be updated from the 7th and have been calling every day to get this corrected but with no assistance, instead your guys keep sending emails to rate your service agents when there is no service support provided. Your lines have not been going through, your whatsapp support is a robot that doesn't provide solutions. On the line you wait 20+ minutes being told you are at position 10 please wait to be connected, but as soon as you get to position1 the call is disconnected by PayFlex. Why is this happening, it's frustrating, Airtime wasted staying on the line for hours only to be cut off with no assistance.
But you put some strange reference number that could not be traced.
Please do not make manual EFT payments from your Absa online banking in future. This was the cause of the issue. So this was not Payflex's fault.
Only pay by card or use the EFT function on the Payflex app which will update the outstanding payments immediately.
Regards
The Payflex Team
But you put some strange reference number that could not be traced.
Please do not make manual EFT payments from your Absa online banking in future. This was the cause of the issue. So this was not Payflex's fault.
Only pay by card or use the EFT function on the Payflex app which will update the outstanding payments immediately.
Regards
The Payflex Team