Gave me the run around, and did not listen to me

Their customer care is truly horrible. I was given the run around by a consultant, who repeatedly undermined me and made me try solutions on the app despite me already telling her in detail, with screenshots, what was not working/popping up for me. I dont understand where was the miscommunication as I provided all the information only for her to call me, and tell me to do it again - very frustrating. After a week, they finally gave me the banking details to settle the account like I had originally requested because the app was not working, and my order was not being debited. However, it was not my card, as other orders were being debited from Payflex from the same card. Disappointed.