Extremely Poor Service – Payflex Fails to Help Customers

I have had an absolutely terrible experience with Payflex. I placed two orders through a merchant — Order *** and Order *** — both of which were cancelled the same day because the merchant had no stock.

Despite the cancellations, I have paid Payflex in full. The merchant now claims that they never received any payment from Payflex and therefore cannot process my refund. I reached out to Payflex numerous times, simply asking for proof of payment to the merchant so that I could show the merchant and recover my money.

To this day, Payflex has ignored my repeated emails and support tickets. My latest ticket, #306178, has been open for days with no response — despite Payflex advertising a maximum response time of 72 hours. It’s clear that this timeframe means nothing to them.

Their so-called “customer support” is non-existent. No one takes ownership, no one follows up, and there is no escalation path for unresolved queries. What should have been a simple refund matter has turned into a frustrating and time-consuming ordeal where I’m caught between a merchant that blames Payflex and a payment provider that refuses to help or even communicate.

Payflex’s policy that they “do not get involved in refunds” is fine in principle — but refusing to even provide basic proof of payment is unacceptable. It’s been over 7 months since I placed these orders, and I still have no refund and no help from Payflex.

If this is how Payflex treats paying customers, I strongly advise anyone considering using them to think twice. Their lack of accountability and disregard for customer support is shocking.

Utterly disappointing experience.