WB
WARREN B
1 reviews | Active since Jun 2014
29 Jun 2023, 15:13
extremely poor service
Extremely good credit record!!! Payflex decided otherwise, they felt the need to lower my available spend limit from R3000 to R1666.00 without any communication and when I enquired about it, I was shown their terms and conditions by a very obnoxious guy who clearly doesn't know a thing about customer care or how to deal with customers yet he's in support???? Who hires for this company? Anyway in my opinion Payflex is in shambles!!!
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payflex's replyOfficial
02 Jul 2023, 08:35Hi Warren
We are sorry you are disgruntled.
Payflex has the right to protect itself against various external factors to ensure we remain in business. These decisions may not sit well with customers. It is very difficult to keep everyone happy all of the time. But we try our best.
When your credit score improves, please contact Payflex again and we will be glad to re-look at your spend limit.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your application.
Regards
The Payflex Team
We are sorry you are disgruntled.
Payflex has the right to protect itself against various external factors to ensure we remain in business. These decisions may not sit well with customers. It is very difficult to keep everyone happy all of the time. But we try our best.
When your credit score improves, please contact Payflex again and we will be glad to re-look at your spend limit.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your application.
Regards
The Payflex Team
payflex's reply02 Jul 2023, 08:35
Official
Hi Warren
We are sorry you are disgruntled.
Payflex has the right to protect itself against various external factors to ensure we remain in business. These decisions may not sit well with customers. It is very difficult to keep everyone happy all of the time. But we try our best.
When your credit score improves, please contact Payflex again and we will be glad to re-look at your spend limit.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your application.
Regards
The Payflex Team
We are sorry you are disgruntled.
Payflex has the right to protect itself against various external factors to ensure we remain in business. These decisions may not sit well with customers. It is very difficult to keep everyone happy all of the time. But we try our best.
When your credit score improves, please contact Payflex again and we will be glad to re-look at your spend limit.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your application.
Regards
The Payflex Team