Extremely Disappointed – No Order, No Support, No Accountability from Payflex

It’s incredibly disappointing that I’ve reached a point where I need to resort to HelloPeter just to receive basic support from the Payflex team.

Over a week ago, I placed an order on Makro’s website and opted to pay via Payflex. The payment was successfully deducted from my bank account, and I received a confirmation email from Payflex confirming the transaction. However, the Makro website showed no order was placed.

I immediately contacted both Makro and Payflex. Makro confirmed that they had not received any payment or order confirmation from Payflex’s side and indicated they would reach out to Payflex. On the other hand, Payflex assured me that the payment had gone through and that my order was on its way. That, however, was simply not true.

It’s now been more than a week—well past Makro’s usual 2–3 day delivery window—and still, I have received nothing. After multiple follow-ups, Makro again confirmed they still have no record of my order or payment and believe the issue lies with Payflex.

To make matters worse, Payflex continues to respond with irrelevant and clearly automated replies, advising me on return and refund procedures—despite me stating multiple times that I have not received any order to return. It’s evident that my emails are either not being read properly or are simply being ignored.

I’ve even requested a full refund and for the order to be cancelled, but after several emails, I’ve still received no proper assistance, no escalation, and no resolution.

The items I ordered were urgently needed, and I’ve since had to go out and repurchase them in-store—completely defeating the purpose of using the online service.

This experience has been nothing short of frustrating and unacceptable. I expected far better from a platform like Payflex and sincerely hope someone from your team will finally take accountability and resolve this matter urgently.