LS
Lutho S
1 reviews | Active since Oct 2023
01 Oct 2023, 22:54
Double payout
Payflex deducted two times on my capitec account and it was supposed to deduct once now when am making an enquiry about the other outstanding amount they are not helping me at all
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payflex's replyOfficial
03 Oct 2023, 08:37Hi Lutho
We have looked into this and note that your query was attended to and you were kept up to date during the investigation.
Payflex did not debit your account for 2X R416.67 on Sep 28, 2023. We only debited you once, as this was your last installment.
We have sent you an email containing a bank authorization request, for you to share with Capitec in order for them to reverse the duplicate transaction that appears on your statement under uncleared transactions. Further to this, we have contacted you telephonically to talk you through the process.
Although we pride ourselves in going over and above to assist our clients, we unfortunately cannot contact Capitec on your behalf regarding this matter as you suggested, as this would be in breach of the POPIA act.
We trust the above is in order. Kindly let us know if there is anything else we can do to assist.
Regards
The Payflex Team
We have looked into this and note that your query was attended to and you were kept up to date during the investigation.
Payflex did not debit your account for 2X R416.67 on Sep 28, 2023. We only debited you once, as this was your last installment.
We have sent you an email containing a bank authorization request, for you to share with Capitec in order for them to reverse the duplicate transaction that appears on your statement under uncleared transactions. Further to this, we have contacted you telephonically to talk you through the process.
Although we pride ourselves in going over and above to assist our clients, we unfortunately cannot contact Capitec on your behalf regarding this matter as you suggested, as this would be in breach of the POPIA act.
We trust the above is in order. Kindly let us know if there is anything else we can do to assist.
Regards
The Payflex Team
Best regards,
payflex's reply03 Oct 2023, 08:37
Official
Hi Lutho
We have looked into this and note that your query was attended to and you were kept up to date during the investigation.
Payflex did not debit your account for 2X R416.67 on Sep 28, 2023. We only debited you once, as this was your last installment.
We have sent you an email containing a bank authorization request, for you to share with Capitec in order for them to reverse the duplicate transaction that appears on your statement under uncleared transactions. Further to this, we have contacted you telephonically to talk you through the process.
Although we pride ourselves in going over and above to assist our clients, we unfortunately cannot contact Capitec on your behalf regarding this matter as you suggested, as this would be in breach of the POPIA act.
We trust the above is in order. Kindly let us know if there is anything else we can do to assist.
Regards
The Payflex Team
We have looked into this and note that your query was attended to and you were kept up to date during the investigation.
Payflex did not debit your account for 2X R416.67 on Sep 28, 2023. We only debited you once, as this was your last installment.
We have sent you an email containing a bank authorization request, for you to share with Capitec in order for them to reverse the duplicate transaction that appears on your statement under uncleared transactions. Further to this, we have contacted you telephonically to talk you through the process.
Although we pride ourselves in going over and above to assist our clients, we unfortunately cannot contact Capitec on your behalf regarding this matter as you suggested, as this would be in breach of the POPIA act.
We trust the above is in order. Kindly let us know if there is anything else we can do to assist.
Regards
The Payflex Team
Best regards,