Do better, Payflex

I made use of this service for years and suddently the company requires verification through online systems that are completely broken and don't work.

It takes weeks for support to get back to you and when they finally do, you're either speaking to a bot or you're speaking to sales people who don't read what you actually write - and copy-paste information from templates. They've also made it as difficult as possible to complete the verification process. Why after years of using this service do I suddenly require verification?

In the process of trying to finalise my payments and close my account, I was forced to manually add my card details for every single transaction because of this failed verification system update.

Between their website team and the service staff, they have no idea what they're doing.