A
Andrea
1 reviews | Active since Jun 2023
01 Dec 2024, 06:19
Disgusting *******
I was debited twice for nonsense. I got a refund from Makro making my last payment only R75. Payflex takes the 75 plus an additional R352 being the fill payment amount. What kind of system are you guys running where people who clearly are paying in installments can be debited more than their supposed to. I want my money back now!
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Replies (1)
payflex's replyOfficial
01 Dec 2024, 12:30Andrea
Please check your facts and allow Payflex the time to respond to your queries before you run to Hello Peter. This is afterall Black Friday weekend and you logged your query at 06:16 on the morning - Payflex support only starts at 09:00 on a weekend.
The F's and S's you used in the query to our support team is not acceptable either. You should be ashamed of yourself.
Our records show that the merchant processed a refund of R276.75 for returns on your order of R 1,409.99 That means kept items to the value of R1133.24.
You were only debited for the R1133.24 and the additional R255.00 penalty fees for not paying on time. See summary of the payment plan below.
Payment: 1; Amount: 352.52;AmountDue:352.52 Date: 1 Oct 2024; Status: Paid 01 Oct 2024
Payment: 2; Amount: 607.49;AmountDue:607.49 Date: 15 Oct 2024; Status: Paid late via EFT on 06 Nov 2024 with late - Almost one month late
Payment: 3; Amount: 352.49;AmountDue:352.49 Date: 29 Oct 2024; Status: Paid 01 Dec 2024
Payment: 4; Amount: 352.49;AmountDue:75.74 Date: 12 Nov 2024; Status: Paid 01 Dec and reduced to R75.74 due to returns of R276.75 i.e. R352.49 less R276.75 = R75.74
Dissapointed
The Payfle Team
Please check your facts and allow Payflex the time to respond to your queries before you run to Hello Peter. This is afterall Black Friday weekend and you logged your query at 06:16 on the morning - Payflex support only starts at 09:00 on a weekend.
The F's and S's you used in the query to our support team is not acceptable either. You should be ashamed of yourself.
Our records show that the merchant processed a refund of R276.75 for returns on your order of R 1,409.99 That means kept items to the value of R1133.24.
You were only debited for the R1133.24 and the additional R255.00 penalty fees for not paying on time. See summary of the payment plan below.
Payment: 1; Amount: 352.52;AmountDue:352.52 Date: 1 Oct 2024; Status: Paid 01 Oct 2024
Payment: 2; Amount: 607.49;AmountDue:607.49 Date: 15 Oct 2024; Status: Paid late via EFT on 06 Nov 2024 with late - Almost one month late
Payment: 3; Amount: 352.49;AmountDue:352.49 Date: 29 Oct 2024; Status: Paid 01 Dec 2024
Payment: 4; Amount: 352.49;AmountDue:75.74 Date: 12 Nov 2024; Status: Paid 01 Dec and reduced to R75.74 due to returns of R276.75 i.e. R352.49 less R276.75 = R75.74
Dissapointed
The Payfle Team
payflex's reply01 Dec 2024, 12:30
Official
Andrea
Please check your facts and allow Payflex the time to respond to your queries before you run to Hello Peter. This is afterall Black Friday weekend and you logged your query at 06:16 on the morning - Payflex support only starts at 09:00 on a weekend.
The F's and S's you used in the query to our support team is not acceptable either. You should be ashamed of yourself.
Our records show that the merchant processed a refund of R276.75 for returns on your order of R 1,409.99 That means kept items to the value of R1133.24.
You were only debited for the R1133.24 and the additional R255.00 penalty fees for not paying on time. See summary of the payment plan below.
Payment: 1; Amount: 352.52;AmountDue:352.52 Date: 1 Oct 2024; Status: Paid 01 Oct 2024
Payment: 2; Amount: 607.49;AmountDue:607.49 Date: 15 Oct 2024; Status: Paid late via EFT on 06 Nov 2024 with late - Almost one month late
Payment: 3; Amount: 352.49;AmountDue:352.49 Date: 29 Oct 2024; Status: Paid 01 Dec 2024
Payment: 4; Amount: 352.49;AmountDue:75.74 Date: 12 Nov 2024; Status: Paid 01 Dec and reduced to R75.74 due to returns of R276.75 i.e. R352.49 less R276.75 = R75.74
Dissapointed
The Payfle Team
Please check your facts and allow Payflex the time to respond to your queries before you run to Hello Peter. This is afterall Black Friday weekend and you logged your query at 06:16 on the morning - Payflex support only starts at 09:00 on a weekend.
The F's and S's you used in the query to our support team is not acceptable either. You should be ashamed of yourself.
Our records show that the merchant processed a refund of R276.75 for returns on your order of R 1,409.99 That means kept items to the value of R1133.24.
You were only debited for the R1133.24 and the additional R255.00 penalty fees for not paying on time. See summary of the payment plan below.
Payment: 1; Amount: 352.52;AmountDue:352.52 Date: 1 Oct 2024; Status: Paid 01 Oct 2024
Payment: 2; Amount: 607.49;AmountDue:607.49 Date: 15 Oct 2024; Status: Paid late via EFT on 06 Nov 2024 with late - Almost one month late
Payment: 3; Amount: 352.49;AmountDue:352.49 Date: 29 Oct 2024; Status: Paid 01 Dec 2024
Payment: 4; Amount: 352.49;AmountDue:75.74 Date: 12 Nov 2024; Status: Paid 01 Dec and reduced to R75.74 due to returns of R276.75 i.e. R352.49 less R276.75 = R75.74
Dissapointed
The Payfle Team