Disgusted, Poor customer service!!

I have placed an order with incredible connections on the 21/01/25 but my order was cancelled, when I contacted incredible connections to ask the reason for the cancellation of my order they claimed that they did not receive the payment, even though Payflex deducted money from my account (1s instalment) and I should take things up with Payflex. I then contacted Payflex via email a consultant told me to wait and least for few days for an update system on the Incredible connection side. After 6 days Incredible Connection still says there’s no order found for me because there is no payment.

I’ve been writing emails to Payflex with no reply to refund my R2000 and cancel my debt with them as I did not receive the order due to them not paying the store even though they took money from my account. They have now sent a payment reminder for something I did not get. Payflex please REFUND ME!!