CN
Cebisile N
1 reviews | Active since Mar 2020
25 Jan 2025, 10:15
Disappointing service
It’s so frustrating at times to deal with companies like payflex today they should have debited and they haven’t instead the app is not allowing me to pay but my bank balance keeps dropping but the orders amount are remaining the same last time I was double charged cause again they system had an issue and I can’t call to be assisted
Helpful (0)
Replies (10)0
Replies (10)
payflex's replyOfficial
25 Jan 2025, 15:39 Dear Cebisile
We are aware of the issue for debits taken from your card today the 25 January 2025 which have not yet been allocated to your payment plan.
We apologize for the inconvenience caused. The payments that have been debited from your bank card will be allocated within the next 24 hours.
Our database has not synchronised the payments. Our developers are currently resolving the issue, and your payments will reflect on your Payflex payment plans as soon as resolved.
Our sincere apologies for the inconvenience caused.
We are aware of the issue for debits taken from your card today the 25 January 2025 which have not yet been allocated to your payment plan.
We apologize for the inconvenience caused. The payments that have been debited from your bank card will be allocated within the next 24 hours.
Our database has not synchronised the payments. Our developers are currently resolving the issue, and your payments will reflect on your Payflex payment plans as soon as resolved.
Our sincere apologies for the inconvenience caused.
payflex's reply25 Jan 2025, 15:39
Official
Dear Cebisile
We are aware of the issue for debits taken from your card today the 25 January 2025 which have not yet been allocated to your payment plan.
We apologize for the inconvenience caused. The payments that have been debited from your bank card will be allocated within the next 24 hours.
Our database has not synchronised the payments. Our developers are currently resolving the issue, and your payments will reflect on your Payflex payment plans as soon as resolved.
Our sincere apologies for the inconvenience caused.
We are aware of the issue for debits taken from your card today the 25 January 2025 which have not yet been allocated to your payment plan.
We apologize for the inconvenience caused. The payments that have been debited from your bank card will be allocated within the next 24 hours.
Our database has not synchronised the payments. Our developers are currently resolving the issue, and your payments will reflect on your Payflex payment plans as soon as resolved.
Our sincere apologies for the inconvenience caused.
CN
Cebisile N's updateReviewer Update
27 Jan 2025, 08:48Good day
The app is still not fixed as of right now it’s showing I owe and my bank balance has decreased the payments are still not sorted please fix this immediately!!!
The app is still not fixed as of right now it’s showing I owe and my bank balance has decreased the payments are still not sorted please fix this immediately!!!
CN
Cebisile N's update27 Jan 2025, 08:48
Reviewer Update
Good day
The app is still not fixed as of right now it’s showing I owe and my bank balance has decreased the payments are still not sorted please fix this immediately!!!
The app is still not fixed as of right now it’s showing I owe and my bank balance has decreased the payments are still not sorted please fix this immediately!!!
payflex's replyOfficial
27 Jan 2025, 09:01Hi Cebisile
We will email you separately as discussed.
Regards
The Payflex Team
We will email you separately as discussed.
Regards
The Payflex Team
payflex's reply27 Jan 2025, 09:01
Official
Hi Cebisile
We will email you separately as discussed.
Regards
The Payflex Team
We will email you separately as discussed.
Regards
The Payflex Team
payflex's replyOfficial
27 Jan 2025, 09:37Please send all the information requested on the email we sent you from our support desk
payflex's reply27 Jan 2025, 09:37
Official
Please send all the information requested on the email we sent you from our support desk
CN
Cebisile N's updateReviewer Update
27 Jan 2025, 09:44Please have Chris email me this is unacceptable
CN
Cebisile N's update27 Jan 2025, 09:44
Reviewer Update
Please have Chris email me this is unacceptable
CN
Cebisile N's updateReviewer Update
27 Jan 2025, 09:49Such disappointing assistance this back and forth on a Monday morning it’s fine I will pay again for the second time again and I’ll make sure I make it known what ********s and *****ulent people you are ! This never ever happens with pay just now but every month it’s something with u guys! Thought Chris can resolve this like before clearly I’m not being take. Seriously since I am either black or not to ur standards as a customer
CN
Cebisile N's update27 Jan 2025, 09:49
Reviewer Update
Such disappointing assistance this back and forth on a Monday morning it’s fine I will pay again for the second time again and I’ll make sure I make it known what ********s and *****ulent people you are ! This never ever happens with pay just now but every month it’s something with u guys! Thought Chris can resolve this like before clearly I’m not being take. Seriously since I am either black or not to ur standards as a customer
CN
Cebisile N's updateReviewer Update
27 Jan 2025, 09:59I’m sick and tired of going back and forth about such a small insignificant mistake from your side that you are failing to rectify as a company!
CN
Cebisile N's update27 Jan 2025, 09:59
Reviewer Update
I’m sick and tired of going back and forth about such a small insignificant mistake from your side that you are failing to rectify as a company!
payflex's replyOfficial
27 Jan 2025, 10:08OK thanks for your understanding
payflex's reply27 Jan 2025, 10:08
Official
OK thanks for your understanding
CN
Cebisile N's updateReviewer Update
27 Jan 2025, 10:11Are u ****in kidding me right now! You have not assisted me at all!!!
CN
Cebisile N's update27 Jan 2025, 10:11
Reviewer Update
Are u ****in kidding me right now! You have not assisted me at all!!!
payflex's replyOfficial
27 Jan 2025, 10:12Support will assist you
payflex's reply27 Jan 2025, 10:12
Official
Support will assist you