Disappointing and Unprofessional Service from Payflex

I am extremely disappointed with Payflex’s service. I have emailed the support team numerous times regarding my spend limit, which is currently at 0.00. At first, I received responses, but now my emails are completely ignored.

The first consultant I chatted with, Dimpho, assured me that my spend limit had been refreshed and that I could use the app — but that was not the case. The second consultant, Luthando, said the issue had been escalated to the technical department. That was over two weeks ago, and I have still not received any update.

For a company that deals with clients daily, this lack of communication and accountability is unacceptable. I expected better from Payflex, but this experience has been nothing short of frustrating and disappointing.