RM
Reaorata M

1 reviews | Active since Jan 2024

22 Oct 2024, 10:51

Disappointed in the service

I have been requesting for contact number change on my Payflex account but have received little to no help.

I am highly disappointed as I have also stated in my emails that this is an emergency.

0
Replies (3)
payflex
payflex's reply22 Oct 2024, 14:58
Official
Good day Reaorata

Oh no, it seems we didn’t quite hit the mark this time! Thank you for your review. 

We sincerely apologize for the delay in our response; we're currently experiencing an influx of calls and emails.

Please know that our agents are working diligently to tackle all inquiries as quickly as possible. 

You’ll be attended to by the next available agent, and we truly appreciate your patience during this busy time.

Thank you for your understanding!
RM
Reaorata M's update23 Oct 2024, 09:27
Reviewer Update
This seems like an automated reply, I have not received any help at all, my contact details have not changed.

This is really disappointing, I had faith and trust in this company but now I’m doubting it.

Please do attend my query as I have said several times that it is an EMERGENCY!
payflex
payflex's reply23 Oct 2024, 09:31
Official
Sorry about the delay - An agent will respond to your ticket on support shortly.


Regards


The Payflex Team