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VN
Viasha N

1 reviews | Active since Jul 2021

28 Jan 2025, 15:57

Disappointed!

Really disappointed with customer service, My payment was set to go off on the 1st Of Feb however on the 25th I decided to make a payment via the app, the payment has not been updated and it still reflects as due to go Off on the 1st yet the payment has gone off my bank account. I've tried calling customer service no answer, have written email to which I've received no reply yet to. How do we contact and get issues sorted if there is no service to begin with.

0
Replies (6)
payflex
payflex's reply28 Jan 2025, 15:59
Official
So sorry - Our support team will contact you ASAP

We thank you for your patience and understanding.



payflex
payflex's reply28 Jan 2025, 16:05
Official
Noted thanks

payflex
payflex's reply28 Jan 2025, 16:16
Official
 Noted thanks 
VN
Viasha N's update29 Jan 2025, 10:45
Reviewer Update
Kindly update me as I received an email that the final amount will be deducted on the 1st yet I've already paid this on the 25th and it still isn't reflecting on your app, I need this to be resolved before your system double charges me then there will be an entire new issue
payflex
payflex's reply29 Jan 2025, 10:48
Official
Noted - We will do. 



VN
Viasha N's update01 Feb 2025, 12:01
Reviewer Update
Issue resolved, Thank you 🙏🏼