DELAYED REFUND, NO HELP!! THEY DON’T CARE!!

I made a purchase on Makro using Payflex on the 20th of June. The order was later cancelled by Makro due to a lack of stock, and they processed a refund on their end. According to the timeline, the refund should have been reflected and processed by Payflex on the 17th of July. However, I have yet to receive it.

Since then, I have been ignored by Payflex, and no one has taken responsibility for helping me retrieve my refund.

When I contacted Payflex, I was told that the email address I am using for this communication is not the one registered to my account. I explained that I used the “Hide My Email” feature on my iPhone when creating my Payflex account. This feature generates a privacy-focused forwarding address, which allows me to receive emails and reply to them, but I cannot initiate emails from it. As a result, I am unable to send messages directly from my account’s registered email address unless Payflex first makes contact through that address.

If Payflex had a call centre, this matter could have been resolved much more easily. I would simply provide my ID number and verify my identity via SMS. This would make the process far more efficient.

If this issue is not resolved and I still do not receive the refund that has been outstanding for almost a month, I will have no choice but to escalate the matter to the NCR and file a formal complaint. This level of service is unacceptable, especially considering that I am a long-time Payflex user who has always paid on time. You are welcome to check my account. In fact, I even made a purchase on Sunday, the 20th of July.

If the information I have provided is not sufficient to process my refund, I will proceed with reporting the matter to the NCR.