******* customer service Poor treatment of customer

Item: payflex
Rating: 1
Author: F J

What terrible customer service

They decrease your spending limit by half despite not defaulting or making late payments at all

They say it is evaluated by the system They do not give you an explanation as to why It us very insulting when you have an excellent credit rating It is also disappointing when you have made all payments on time sometimes even earlier in full.and not defaulted Is this how customers are treated? I will.nevwr use this nonsense again

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Replies (1)

payflex's replyOfficial

11 Feb 2025, 07:26

Hi F Jassat

Quick question - How much are you paying Payflex to use our service? Are you paying any interest on the payment plans we provide? Last we checked our service is free to our customers 🤔

Also note that in our terms and conditions we say and we quote section 4.4. Payflex reserves the right, at any time with or without notice, based on our reasonable assessment, to amend your spend limit.

So even if you have never defaulted with Payflex we have the right to adjust spend limit according to our business strategy.

Regards

The Payflex Team

payflex's reply11 Feb 2025, 07:26

Official