LW
Laetitia W
1 reviews | Active since Jul 2013
13 Dec 2024, 09:31
Credit balance R0
I have made multiple purcahses on payflex and played my installments on time even before , I had insuffiecent funds once and paid it with my fee and another extra fee since then my credit have been revoked and have a R0 Credit balance , I am in no arears at all and have 2 instalments of R101 to pay off still 16 December and 30 December. I spoke to a Kutlwango via email and do not get sufficient info or explanations to my inquiries , seems like it is a robot or automated response So frustrated at this moment, I currently have no ommmmor is in arrears They cannot give me a positive answer as to when my credit will be reinstated again .
Helpful (0)
Replies (1)0
Replies (1)
payflex's replyOfficial
13 Dec 2024, 09:50Hi Laetitia
Thanks for your review and allowing us to explain and educate new and existing customers.
Payflex check customer credit score on a regular basis as required by law - This is outlined in our terms and conditions - https://payflex.co.za/terms-conditions/ - specifically section 11.6. which reads as follows: You agree that we may seek information from any credit bureau when assessing your application, and at any time during the existence of this Agreement.
We have to make sure that customers are performing well at other credit providers - In your case your credit rating on the latest check at the bureau shows your credit score has dropped - Therefore your assigned Spend Limit was also reduced.
As you pay back outstanding installments on existing payment plans your current spend limit will be refreshed.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your spend limit in future.
Regards
The Payflex Team
Thanks for your review and allowing us to explain and educate new and existing customers.
Payflex check customer credit score on a regular basis as required by law - This is outlined in our terms and conditions - https://payflex.co.za/terms-conditions/ - specifically section 11.6. which reads as follows: You agree that we may seek information from any credit bureau when assessing your application, and at any time during the existence of this Agreement.
We have to make sure that customers are performing well at other credit providers - In your case your credit rating on the latest check at the bureau shows your credit score has dropped - Therefore your assigned Spend Limit was also reduced.
As you pay back outstanding installments on existing payment plans your current spend limit will be refreshed.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your spend limit in future.
Regards
The Payflex Team
payflex's reply13 Dec 2024, 09:50
Official
Hi Laetitia
Thanks for your review and allowing us to explain and educate new and existing customers.
Payflex check customer credit score on a regular basis as required by law - This is outlined in our terms and conditions - https://payflex.co.za/terms-conditions/ - specifically section 11.6. which reads as follows: You agree that we may seek information from any credit bureau when assessing your application, and at any time during the existence of this Agreement.
We have to make sure that customers are performing well at other credit providers - In your case your credit rating on the latest check at the bureau shows your credit score has dropped - Therefore your assigned Spend Limit was also reduced.
As you pay back outstanding installments on existing payment plans your current spend limit will be refreshed.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your spend limit in future.
Regards
The Payflex Team
Thanks for your review and allowing us to explain and educate new and existing customers.
Payflex check customer credit score on a regular basis as required by law - This is outlined in our terms and conditions - https://payflex.co.za/terms-conditions/ - specifically section 11.6. which reads as follows: You agree that we may seek information from any credit bureau when assessing your application, and at any time during the existence of this Agreement.
We have to make sure that customers are performing well at other credit providers - In your case your credit rating on the latest check at the bureau shows your credit score has dropped - Therefore your assigned Spend Limit was also reduced.
As you pay back outstanding installments on existing payment plans your current spend limit will be refreshed.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your spend limit in future.
Regards
The Payflex Team