Concerns regarding Payflex discrepancy and Customer service

I am writing to express my dissatisfaction with the handling of my recent query regarding a purchase made through Payflex. I bought a UPS from Takealot via Payflex and returned it on the same day due to it not functioning on the RAIN network.

Takealot processed the payment on 18 June and provided proof of payment; however, Payflex only credited my account with R109 instead of the full R399. Despite multiple attempts to seek clarification, I have not received any feedback from your team.

Additionally, I am concerned that I am being expected to settle other outstanding orders with Payflex despite this unresolved issue. I kindly request an urgent investigation into this matter and a clear explanation of the discrepancy.