SM
Solani M
1 reviews | Active since May 2020
24 Jan 2023, 12:32
Blocked account
Good day, so I settled my account in November or December somewhere there, i they tried to buy something and I received a payment errors , i them email them only to find it’s been blocked because I had missed payment, I was asked to submit the documents and motivational letter of which I did, so everything was declined, they said I must try again in 3 months, what happens in this 3 months because it was not explained, will I have to resubmit my documents again, will you reinstate it again?
Helpful (0)
Replies (3)0
Replies (3)
payflex's replyOfficial
24 Jan 2023, 13:24Hi Solani
Thanks for your review.
We have tried to call you numerous times on your registered mobile to discuss this with you. But it just rings or goes to voicemail.
Below is the explanation for your benefit and anyone else trying to understand the review and the Payflex response.
You took nearly 6 months to pay back your last payment plan with Payflex.
Payflex is a service that requires a customer to pay back their payment plans in 6 weeks.
Payflex takes non-payment very seriously. 6 months is not acceptable.
In addition, we note your credit score has dropped below the required threshold.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your application as well.
We trust this helps explain your query.
Regards
The Payflex Team.
Thanks for your review.
We have tried to call you numerous times on your registered mobile to discuss this with you. But it just rings or goes to voicemail.
Below is the explanation for your benefit and anyone else trying to understand the review and the Payflex response.
You took nearly 6 months to pay back your last payment plan with Payflex.
Payflex is a service that requires a customer to pay back their payment plans in 6 weeks.
Payflex takes non-payment very seriously. 6 months is not acceptable.
In addition, we note your credit score has dropped below the required threshold.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your application as well.
We trust this helps explain your query.
Regards
The Payflex Team.
payflex's reply24 Jan 2023, 13:24
Official
Hi Solani
Thanks for your review.
We have tried to call you numerous times on your registered mobile to discuss this with you. But it just rings or goes to voicemail.
Below is the explanation for your benefit and anyone else trying to understand the review and the Payflex response.
You took nearly 6 months to pay back your last payment plan with Payflex.
Payflex is a service that requires a customer to pay back their payment plans in 6 weeks.
Payflex takes non-payment very seriously. 6 months is not acceptable.
In addition, we note your credit score has dropped below the required threshold.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your application as well.
We trust this helps explain your query.
Regards
The Payflex Team.
Thanks for your review.
We have tried to call you numerous times on your registered mobile to discuss this with you. But it just rings or goes to voicemail.
Below is the explanation for your benefit and anyone else trying to understand the review and the Payflex response.
You took nearly 6 months to pay back your last payment plan with Payflex.
Payflex is a service that requires a customer to pay back their payment plans in 6 weeks.
Payflex takes non-payment very seriously. 6 months is not acceptable.
In addition, we note your credit score has dropped below the required threshold.
Please make sure to keep all your loans and accounts paid up with other institutions, as our system takes that into consideration when re-assessing your application as well.
We trust this helps explain your query.
Regards
The Payflex Team.
SM
Solani M's updateReviewer Update
24 Jan 2023, 15:38Good day, thanks for the feedback.
SM
Solani M's update24 Jan 2023, 15:38
Reviewer Update
Good day, thanks for the feedback.
payflex's replyOfficial
10 Feb 2023, 09:17Thanks, Solani
Regards
The Payflex Team
Regards
The Payflex Team
payflex's reply10 Feb 2023, 09:17
Official
Thanks, Solani
Regards
The Payflex Team
Regards
The Payflex Team