Block why , what is the reason ref (722682)

At this point i have given up on Payflex, firstly i have never used it to purchase something, but when i try to i get the error my account is blocked, i have called and emailed and chatted with their chat bot to no avail. Why was the account blocked, i can never know. I have tried to be patient and follow their processes but wow, even if they can check their systems i have taken endless pictures to no avail. Consultant name starting with K ref(722682) sent me the very same instruction to take a picture.10 pictures down the line account is still blocked.