Bad service from Payflex

What a horrible service experienced on the 18th of April 2025. I made an online purchase and as per usual used payflex as a method of payment since I use it most of the time without any hussle. This time around when I made a purchase, the supplier declined my order due to card error issues however payflex went ahead and debited me. I thought that my money was going to reversed in a couple of days after they noticed but nothing happened. I advised payflex of what transpired and asked when will they refund me and there was no response. I further went on to approach the supplier and they advised that card rejected from their end and therefore the order was not processed and the was no payment from their side that was deducted from my card, which is understandable because I used payflex. They further provided confirmation on email. I went back to payflex more than for times on email advising of the feedback received from the supplier and still no one has bothered to advise why is my money not returned since the supplier never received it. I've also tried to call payflex many times but it never goes through. I am truly appalled by their customer service and *********. I need someone who will urgently refund my money back because the supplier never received the money yet they debited my account. It's now the 8th of May and I've been going back and forth with payflex since the 18th of April. What kind of a mickey mouse operation is this. Clearly you don't value your customers and find it right to ***** from them. This is truly disappointing to witness