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Yolanda P

1 reviews | Active since Nov 2015

15 Mar 2023, 06:15

Bad service

I made a purchase at takealot through payflex. The item was faulty and on 3 March 2023 takealot refunded me through payflex. Although the item is fully paid for patflex has not reimbursed me. The app does not give a contact number and although I received a message that takealot refunded me I have not received any payment from payflex although I owe them R0. This is unaccepptable

0
Replies (4)
payflex
payflex's reply15 Mar 2023, 08:30
Official
Hi Yolanda

Thanks for the call.

As discussed this has been resolved and is not an error from the Payflex side.

For ease of reference, our contact details are available at https://payflex.co.za/contact-us/ 



Regards

The Payflex Team. 
YP
Yolanda P's update15 Mar 2023, 08:42
Reviewer Update
I do not agree since payflex sent me an email which I cant attach but it says "woihoo takealot has refunded you. Log into your account" I have a new card from the same bank because I lost my card but I did add it as my primary card. The account is the same though.
Payflex did actually confirm the refund from takealot
YP
Yolanda P's update15 Mar 2023, 09:12
Reviewer Update
Thankyou payflex for calling me and sorting out the matter. It was a misunderstanding because I have difficulty communicating via email since I had an accident in December that left me suffering from post concussive syndrome and a optic nerve injury.
My memory and concentration is very bad. I do apologise for any inconvenience caused.
Thankyou for understanding that my condition left me no choice.
Hoping for many fiture transactions
☺️🤩💯
payflex
payflex's reply15 Mar 2023, 09:26
Official
Hi Yolanda

Many thanks for your understanding.

Regards

The Payflex Team.