Bad service

I had the most terrible service from PayFlex. I received notification that my payment was due. I made sure that there was sufficient funds in the account to cover the payment. I later got a notification that the payment was unsuccessful and should use the link to pay. I tried logging in however it kept giving errors. Which this morning I get a notification that a R65 charge has been passed for late payment. How is it that you give your clients less than 24 hours to pay if the payment is unsuccessful. The reason the payment was unsuccessful was due to the security function on FNB virtual cards, were the cvv number continously changes. The time given to sort out the issue is quite limited, because even if I could transfer to my Standard bank account it would take 24 hours for the funds to clear in order for me to use my Standard bank card.

Please advise of the full outstanding amount less the penalty and the account to pay it into so I can settle this and not use your services again. Also add you call center agents are quite rude. I called at 10 am today to get assistance and 1 actually cut the call. Please also look into this.