Bad service

I have money in my wallet that i cannot get refunded or use for purchases as my contact details changed and you can not update it yourself on the site, need to go through PP to change it. I’ve requested this numerous times and it is still not updated. I made an online purchase and couldn’t use PP for a payment option or use the the money in my wallet as my cell has not been updated as yet! I will not use PP again. Very disappointed !