LK
Linda K
1 reviews | Active since Aug 2024
29 Mar 2026, 13:35
BAD CUSTOMER SERVICE- YOU CANNOT FOLLOW UP WITH THEM ON URGENT MATTERS
I am extremely disappointed with Payflex. I have been logging support tickets for the past three days and have not received any response from their support team. On top of that, I am unable to receive my OTP, which means I cannot access my account at all.
This situation is incredibly frustrating, and the lack of communication makes it even worse. I have never experienced such poor customer service before. I urgently need assistance, but there seems to be no support available.
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Replies (2)LK
Linda K's updateReviewer Update
30 Mar 2026, 12:06I am writing to follow up once again regarding the support tickets I have logged with Payflex. Today marks the fourth day without any response from your support team.
My issue is still unresolved, and I am unable to receive my OTP, which means I cannot access my account at all. This is extremely frustrating as I have been trying to get assistance for several days with no communication from your side.
I would appreciate urgent assistance with this matter. Please treat this as a priority, as the delay in resolving such a simple issue is unacceptable.
I look forward to your immediate response.
LK
Linda K's update30 Mar 2026, 12:06
Reviewer Update
I am writing to follow up once again regarding the support tickets I have logged with Payflex. Today marks the fourth day without any response from your support team.
My issue is still unresolved, and I am unable to receive my OTP, which means I cannot access my account at all. This is extremely frustrating as I have been trying to get assistance for several days with no communication from your side.
I would appreciate urgent assistance with this matter. Please treat this as a priority, as the delay in resolving such a simple issue is unacceptable.
I look forward to your immediate response.
LK
Linda K's updateReviewer Update
31 Mar 2026, 16:00I am disappointed with Payflex and the level of service I have received. After logging multiple support tickets and even posting a negative review, I still received no response or feedback from their team.
The only time I got any assistance was when I called the call centre myself. I was then told that my issue has been escalated, but the only advice given was to update my contact details because their app is not working properly.
Now I am expected to wait yet another day for a resolution. This entire experience has been extremely frustrating and inconvenient. I have never experienced such poor service and lack of communication from a company before.
The only time I got any assistance was when I called the call centre myself. I was then told that my issue has been escalated, but the only advice given was to update my contact details because their app is not working properly.
Now I am expected to wait yet another day for a resolution. This entire experience has been extremely frustrating and inconvenient. I have never experienced such poor service and lack of communication from a company before.
LK
Linda K's update31 Mar 2026, 16:00
Reviewer Update
I am disappointed with Payflex and the level of service I have received. After logging multiple support tickets and even posting a negative review, I still received no response or feedback from their team.
The only time I got any assistance was when I called the call centre myself. I was then told that my issue has been escalated, but the only advice given was to update my contact details because their app is not working properly.
Now I am expected to wait yet another day for a resolution. This entire experience has been extremely frustrating and inconvenient. I have never experienced such poor service and lack of communication from a company before.
The only time I got any assistance was when I called the call centre myself. I was then told that my issue has been escalated, but the only advice given was to update my contact details because their app is not working properly.
Now I am expected to wait yet another day for a resolution. This entire experience has been extremely frustrating and inconvenient. I have never experienced such poor service and lack of communication from a company before.