CD
Cindy D
1 reviews | Active since Aug 2019
10 Jul 2023, 16:49
Bad Customer Service
The consultants at Payflex is the worst to work with not helpful at all. Especially Tumi is the consultant she is just closing the query without even answering my request. I missed a payment and made arrangements to pay it by month end in April this year and they did not want me to continue not giving me a second chance to be part of them and treat you like ****, if this is how they want to be I don't want to be part of their business. They tell you they will review it after 3 months and then you query it and they say no another month
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payflex's replyOfficial
11 Jul 2023, 07:02Hi Cindy
Thanks for your review.
We have looked into this and found that the credit bureau has reported what seems to be some kind of default at another financial institution which has impacted your credit score and credit profile. e.g. Personal Loans at banks, Woolworths, or Edgar's accounts missed payments are reported to the bureau and Payflex will take this into regard when assessing if a customer is creditworthy to use the Payflex service. So we will not be able to offer you a payment plan with Payflex at this time. P.S. It is also very important to maintain a good credit history with other credit providers, as Payflex takes this into consideration as well when assessing customer spending limits.
Regards
The Payflex Team.
Thanks for your review.
We have looked into this and found that the credit bureau has reported what seems to be some kind of default at another financial institution which has impacted your credit score and credit profile. e.g. Personal Loans at banks, Woolworths, or Edgar's accounts missed payments are reported to the bureau and Payflex will take this into regard when assessing if a customer is creditworthy to use the Payflex service. So we will not be able to offer you a payment plan with Payflex at this time. P.S. It is also very important to maintain a good credit history with other credit providers, as Payflex takes this into consideration as well when assessing customer spending limits.
Regards
The Payflex Team.
payflex's reply11 Jul 2023, 07:02
Official
Hi Cindy
Thanks for your review.
We have looked into this and found that the credit bureau has reported what seems to be some kind of default at another financial institution which has impacted your credit score and credit profile. e.g. Personal Loans at banks, Woolworths, or Edgar's accounts missed payments are reported to the bureau and Payflex will take this into regard when assessing if a customer is creditworthy to use the Payflex service. So we will not be able to offer you a payment plan with Payflex at this time. P.S. It is also very important to maintain a good credit history with other credit providers, as Payflex takes this into consideration as well when assessing customer spending limits.
Regards
The Payflex Team.
Thanks for your review.
We have looked into this and found that the credit bureau has reported what seems to be some kind of default at another financial institution which has impacted your credit score and credit profile. e.g. Personal Loans at banks, Woolworths, or Edgar's accounts missed payments are reported to the bureau and Payflex will take this into regard when assessing if a customer is creditworthy to use the Payflex service. So we will not be able to offer you a payment plan with Payflex at this time. P.S. It is also very important to maintain a good credit history with other credit providers, as Payflex takes this into consideration as well when assessing customer spending limits.
Regards
The Payflex Team.