BAD CUSTOMER SERVICE

So I've been a customer with payflex for many years. My account is paid up. However, when I tried making a purchase, it now asks you to verify your account. Upon doing this, they now require a smart card ID which I don't possess. Upon calling the call centre they asked that I send the pictures with my ID and the ID with date. Which I gladly did. Every day I call and it's a different excuse. I have never not paid my account. This has been going in for 6 days now. My constantly have to call them to follow up.

No once was there any form of communication sent out that you now required to have a smart card ID to make future purchased. I am so annoyed!!. I can understand the ***** etc. But this should have been communicated.

I phoned yesterday, now it's regarding old cards that are linked to my account. Which paid for purchases years ago. I Love using payflex. But if it's going to be a hassle to use. Then you will be losing one of your most loyal customers.