************** as I do not have a new Id card and using the old Id book

I am using payflex for more than 2 years.I bought a new cell phone and I downloaded the app on it . When I try to set it up It ask for a selfie and then I was unsuccessful because I am using the old Id book.I email customer care of payflex and inform me that I must get an new Id card .I feel that I am been discriminated against