Approved but Profile Blocked!

I am deeply disappointed with your reasoning for blocking my account. Stating that my picture does not reflect at Home Affairs and that my phone number is not RICA'd, despite it being in use for over 20 years, is both disheartening and disrespectful.

As a 72-year-old still using the green barcoded ID, I feel unfairly treated. This form of identification has been legally recognized for decades, and my phone number has been valid and active for years. It seems that your system is unfairly biased against elderly clients who rely on longstanding, legitimate documentation and services.

Your approach not only disregards the realities faced by older South Africans but also suggests a lack of understanding and flexibility in accommodating us. Blocking my account without providing a proactive solution or alternatives is not the way to treat any customer, let alone someone who has taken the time to follow your processes in good faith.

I request an urgent review of my case and a thorough explanation of how this situation will be resolved. Furthermore, I suggest that Payflex updates its processes to be more inclusive of elderly individuals who may not fit rigid system criteria but are still valuable and deserving customers.

I trust you will handle this matter with the seriousness it deserves.

We are constantly urged to support local businesses like yours to help grow the economy. Yet, the service I’ve received is among the poorest I’ve ever experienced.

There has never been an issue with my green barcoded ID, which remains a valid and legal form of identification in South Africa. Similarly, my cellphone number has been RICA'd and in active use for over 20 years without any problems. Yet, you choose to ignore these facts and deflect the blame onto me instead of addressing the shortcomings of your system.

It’s truly astonishing how you continue to go back and forth on this matter at this point it is apparent there won't be any business occurring between us. The fact that this level of incompetence and lack of accountability is even possible speaks volumes about how poorly your institution is run.

At this point, it’s clear: you’re just a bad company. Instead of resolving issues efficiently, you waste time deflecting responsibility onto your customers.

It’s laughable, really, that this is the standard of service you seem to find acceptable.Perhaps instead of insisting that I jump through unnecessary hoops, you should focus on fixing your broken processes. Just a thought.