1 reviews | Active since Dec 2017
An absolute Joke!
Absolute worst customer service in South Africa! They don't let customers update their details like email addresses. But then when my old work email forwards to my new address, they won't respond to my queries as they say that's the only way to verify me. Even after sending my ID, screenshots from within my Payflex and email account. The don't answer the calls, but won't give me a number to speak to a consultant. Ridiculous! I paid a payment late, because they have ridiculous payment dates right before pay day when nobody has been paid yet. But when I settle all installments in full, even those not due yet. They block my account with no notice or correspondence. Even though I don't owe a cent, they now want a motivation of how I intend to pay in future including a freaking photo of me holding my ID! Is this a ****** joke?
Thanks for your review. We understand how upsetting being blocked out of your account may be. We have strict protocols in place to ensure our customers and Payflex are protected against potential *****.
The changing of any data on a customer profile requires that we are able to accurately identify the person who is requesting the change. In order to do so we require the account holder to send us a picture of oneself holding up a valid ID. Just sending a photo of the ID document is not acceptable. Also no other form of screenshots or any other information is acceptable for validation purposes.
In terms of the payment dates these are fixed and due ever 2 weeks from the date of purchase. These dates are not negotiable. Any missed payments will attract penalty fees as details in section 8 of our terms and conditions. https://payflex.co.za/terms-conditions/ .
In terms of the blocking of the account we do have the right to do as as per clause 5.6 of our terms and conditions without notice. I quote the clause or ease of reference. "5.6. If there is unauthorised use or ********** activity on your account or if we suspect that there may be unauthorised use or ********** activity or if we are compelled to do so by law, we may immediately suspend your account without notice and you indemnify us against any losses or harm we may incur as a result."
We trust this helps to explain in better detail.
Thanks for your review. We understand how upsetting being blocked out of your account may be. We have strict protocols in place to ensure our customers and Payflex are protected against potential *****.
The changing of any data on a customer profile requires that we are able to accurately identify the person who is requesting the change. In order to do so we require the account holder to send us a picture of oneself holding up a valid ID. Just sending a photo of the ID document is not acceptable. Also no other form of screenshots or any other information is acceptable for validation purposes.
In terms of the payment dates these are fixed and due ever 2 weeks from the date of purchase. These dates are not negotiable. Any missed payments will attract penalty fees as details in section 8 of our terms and conditions. https://payflex.co.za/terms-conditions/ .
In terms of the blocking of the account we do have the right to do as as per clause 5.6 of our terms and conditions without notice. I quote the clause or ease of reference. "5.6. If there is unauthorised use or ********** activity on your account or if we suspect that there may be unauthorised use or ********** activity or if we are compelled to do so by law, we may immediately suspend your account without notice and you indemnify us against any losses or harm we may incur as a result."
We trust this helps to explain in better detail.