AC
Angelo C
1 reviews | Active since Feb 2025
24 Feb 2025, 17:57
Account open using my ID.... Unacceptable
I have sent the below email to Payflex support and no response.
Good Day!
I have been contacted by Payflex debt collectors. I have never used the Playflex platform.
The debt collector sent the invoices. (See below emails). The invoices are for stores I did not purchase from nor close to my physical location. The details specified is not my address, the personal particulars are inaccurate this includes the email addresses.
This is unacceptable *****ulent activities that was conducted on the Playflex platform.
Please ensure that these financial transactions are reversed,my ID number and all my details are removed from the Payflex platform immediately. Furthermore please provide proof that my particulars have been removed from the system.
If the above is not performed and the proof is not provided, I will be taking this is matter further.
Further to this email, I will be sending an affidavit to the debt collectors.
Regards Angelo Carolus
Helpful (0)
Replies (3)0
Replies (3)
payflex's replyOfficial
25 Feb 2025, 07:33Hi Angelo
Please never leave our personal information especially your ID lying around where ************ people can access it. You cannot trust anyone these days.
Regards
The Payflex Team
Please never leave our personal information especially your ID lying around where ************ people can access it. You cannot trust anyone these days.
Regards
The Payflex Team
Best regards,
payflex's reply25 Feb 2025, 07:33
Official
Hi Angelo
Please never leave our personal information especially your ID lying around where ************ people can access it. You cannot trust anyone these days.
Regards
The Payflex Team
Please never leave our personal information especially your ID lying around where ************ people can access it. You cannot trust anyone these days.
Regards
The Payflex Team
Best regards,
AC
Angelo C's updateReviewer Update
25 Feb 2025, 16:04Good Day,
This is not the reply I was expecting from Payflex, which is shifiting the blame to the customer and assuming that me as customer, was reckless with placement of theirID number.
My expectaion was a customer service reply on how can this item be resolved and prohibited of happening again.
At this point, after 4 days after logging the call I am nowhere closer in resolving this mater.
I have no concrete reply from Payflex, on how they will resolve this matter or a response to my email logged with Payflex support. I rather have a reply from Payflex insuating it is my fault that the ***** has taken place on the Payflex platform.
To respond to this reply and how the situation is unfolding with more people experiecing the same fradulent activitity on the PayFlex platform.
It does seem that:
Playflex platform does not have the necessary secuity and authentication measures to ensure:
The customers information supp**** is legitamate and accurate.
Upon registration on the platform there is no proof of identification, and vetting of address through basic proof of address validations/procedures.
Identification of customers upon receipt, to ensure that the customer receiving the goods is the person associated with the ID.
Two-authentification secuity protocol.
Integration with Official data source (i.e. Home Affairs) that validate the identification number and the personal information provided by the customer.
I request for the 3rd time! Please ensure that these financial transactions are reversed,my ID number and all my details are removed from the Payflex platform immediately. Furthermore please provide proof that my particulars have been removed from the system.
Regards
This is not the reply I was expecting from Payflex, which is shifiting the blame to the customer and assuming that me as customer, was reckless with placement of theirID number.
My expectaion was a customer service reply on how can this item be resolved and prohibited of happening again.
At this point, after 4 days after logging the call I am nowhere closer in resolving this mater.
I have no concrete reply from Payflex, on how they will resolve this matter or a response to my email logged with Payflex support. I rather have a reply from Payflex insuating it is my fault that the ***** has taken place on the Payflex platform.
To respond to this reply and how the situation is unfolding with more people experiecing the same fradulent activitity on the PayFlex platform.
It does seem that:
Playflex platform does not have the necessary secuity and authentication measures to ensure:
The customers information supp**** is legitamate and accurate.
Upon registration on the platform there is no proof of identification, and vetting of address through basic proof of address validations/procedures.
Identification of customers upon receipt, to ensure that the customer receiving the goods is the person associated with the ID.
Two-authentification secuity protocol.
Integration with Official data source (i.e. Home Affairs) that validate the identification number and the personal information provided by the customer.
I request for the 3rd time! Please ensure that these financial transactions are reversed,my ID number and all my details are removed from the Payflex platform immediately. Furthermore please provide proof that my particulars have been removed from the system.
Regards
AC
Angelo C's update25 Feb 2025, 16:04
Reviewer Update
Good Day,
This is not the reply I was expecting from Payflex, which is shifiting the blame to the customer and assuming that me as customer, was reckless with placement of theirID number.
My expectaion was a customer service reply on how can this item be resolved and prohibited of happening again.
At this point, after 4 days after logging the call I am nowhere closer in resolving this mater.
I have no concrete reply from Payflex, on how they will resolve this matter or a response to my email logged with Payflex support. I rather have a reply from Payflex insuating it is my fault that the ***** has taken place on the Payflex platform.
To respond to this reply and how the situation is unfolding with more people experiecing the same fradulent activitity on the PayFlex platform.
It does seem that:
Playflex platform does not have the necessary secuity and authentication measures to ensure:
The customers information supp**** is legitamate and accurate.
Upon registration on the platform there is no proof of identification, and vetting of address through basic proof of address validations/procedures.
Identification of customers upon receipt, to ensure that the customer receiving the goods is the person associated with the ID.
Two-authentification secuity protocol.
Integration with Official data source (i.e. Home Affairs) that validate the identification number and the personal information provided by the customer.
I request for the 3rd time! Please ensure that these financial transactions are reversed,my ID number and all my details are removed from the Payflex platform immediately. Furthermore please provide proof that my particulars have been removed from the system.
Regards
This is not the reply I was expecting from Payflex, which is shifiting the blame to the customer and assuming that me as customer, was reckless with placement of theirID number.
My expectaion was a customer service reply on how can this item be resolved and prohibited of happening again.
At this point, after 4 days after logging the call I am nowhere closer in resolving this mater.
I have no concrete reply from Payflex, on how they will resolve this matter or a response to my email logged with Payflex support. I rather have a reply from Payflex insuating it is my fault that the ***** has taken place on the Payflex platform.
To respond to this reply and how the situation is unfolding with more people experiecing the same fradulent activitity on the PayFlex platform.
It does seem that:
Playflex platform does not have the necessary secuity and authentication measures to ensure:
The customers information supp**** is legitamate and accurate.
Upon registration on the platform there is no proof of identification, and vetting of address through basic proof of address validations/procedures.
Identification of customers upon receipt, to ensure that the customer receiving the goods is the person associated with the ID.
Two-authentification secuity protocol.
Integration with Official data source (i.e. Home Affairs) that validate the identification number and the personal information provided by the customer.
I request for the 3rd time! Please ensure that these financial transactions are reversed,my ID number and all my details are removed from the Payflex platform immediately. Furthermore please provide proof that my particulars have been removed from the system.
Regards
payflex's replyOfficial
26 Feb 2025, 07:36We will look into it ASAP.
Best regards,
payflex's reply26 Feb 2025, 07:36
Official
We will look into it ASAP.
Best regards,