Account Access Failure with No Resolution – Unfair Arrears Accumulating

Terribly customer service.

I have been attempting to access my account for the past 2 weeks without success.

If I log in, I am prompted to enter an OTP that is supposedly sent to my email address; however, I have not received any of these emails. I have checked all folders, including spam and junk, but there is still no trace of the OTP.

What is particularly concerning is that when I reset my password, I successfully received the OTP via SMS. However, when logging in, the OTP is sent to my email instead, and it never arrives. I have also attempted to log in via the mobile app, but I am experiencing the same issue.

This is urgent, as I need to update my banking details. My account is currently in arrears and I can’t corner this urgent matter because I can’t access my account and PAYFLEX is not helping at all.

I have already contacted support multiple times and sent emails, but I have not received any resolution.

What is particularly alarming is that I am not the only affected customer. Other users on Facebook have reported experiencing the exact same issue, raising serious concerns about whether this is a broader system error or a potential security problem affecting accounts.

Despite this ongoing issue, no clear communication or urgent resolution has been provided. I am unable to access my account due to OTPs not being delivered to my email, yet my account continues to fall into arrears. This is deeply concerning, as I am being penalised for a problem that is entirely outside of my control.