Abrupt responses from support staff

I’m just disappointed at the manner and the tone the support staff use when replying to customers with queries and complaints.

It is shocking 🤔 My account was blocked 🚫 they asked me to submit supporting documents ,which I did. I received an email saying they were trying to call me numerous times which I only saw one missed call. I responded and asked them to call back. They did and I was told my picture looks filtered told them no it’s not and resended more pictures and that of my ID. Now they requesting a motivational letter on how I’ll be paying the installments. When all information was provided and all of this because of a few missed payments which were collected with interest.

My question to the support was why all of these supporting documents ,letters and pictures as if I’ve duped Payflex or some sort when they’ve taken everything due to them.

The response I received from the support person was rather disappointing when you can actually hear the tone of this response is rather abrupt.

I do understand the terms but kindly educate your support staff on how to respond to email in a business orientated manner and email etiquette.

The disappointment and shock in the responses I received I questioned if I was on a business email or I was liaising with an unpaid mashonisa.

Kindly look into this . The tone in responses currently is rather disappointing.

Regards