10 Business Days later and Payflex is still withholding my wallet funds!

I am absolutely disgusted by the lack of professionalism and transparency from Payflex. I have been waiting for a wallet withdrawal of R936.00 since the 7th of January 2026 (Order ***), and as of today, 19 January, the funds have still not reflected in my Standard Bank account.

What is most concerning is the "customer service" I’ve received. I have dealt with agents Mapaseka Qubeka and Nicole Tlatla, both of whom have offered nothing but shifting timelines and excuses. First, I was told 72 hours. When that passed, I was told 10 business days.

When I requested a Proof of Payment (POP) or even just a confirmation of the bank details they sent the money to, I was told that Payflex "does not provide proof of payments for wallet withdrawals." How is it possible for a financial service provider to move a customer's money and then refuse to provide a transaction receipt?

I have already furnished them with my bank statements to prove the money isn't there, yet they continue to stall. It has now been 10 business days and I have no money and no proof that they even sent it. This is a complete failure of service, highly unprofessional, and incredibly stressful.

Warning to others: Be very careful with the Payflex "wallet" system. Once your money is in there, they seem to think they can hold it indefinitely without accountability. I have escalated this matter to the National Financial Ombud Scheme (NFO).