TP
TP P

1 reviews | Active since Feb 2022

24 Feb 2022, 14:48

Worst Customer Service!!!

Never had such ***********, disgusting service in my entire life, this is literally without a doubt the worst and most *********** company I've ever had the displeasure of dealing with!

We have placed an order and made a payment immediately via the credit card payment option on the 22nd of February 2022 on their website after confirming the stock availability via the phone. . . According to their website, our order was to be dispatched on Wednesday the 23rd of February 2022. . . It’s now the 24th of February 2022, but the order has not been dispatched as yet. No communication has been sent!

We had to contact them to inquire. . . They ask for proof of payment. How unprofessional!

When you pay with a credit card, you get the success confirmation, which we did. How can you then be asked for proof of payment after three days and after you inquire about the shipment?

Well, to cut the long story short, we sent them the successful payment confirmation along with the proof from our account. They promise to send the order. That was in the morning. . . But still now, in the afternoon the order has not been shipped. No tracking number. Their system still even now shows our order processing status, as it showed three days ago.

Please send us our order or the refund ASAP so we can purchase from a reliable store!

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Replies (5)
PayCheap.co.za
PayCheap.co.za's reply24 Feb 2022, 15:29
Official
Ouch its like we *****ed up again. Why did this have to happen to you? We are way better than this. We are very sorry for this and am sure your order is out of our warehouse already. Please send me your order number or name so that I can personally follow up on this and provide feedback ASAP. Impatiently waiting for your reply
TP
TP P's update24 Feb 2022, 15:47
Reviewer Update
You just called us now after you have seen our review. You said you are waiting for stock on one of the items we've ordered. You said the item will arrive tomorrow, then you will ship our order tomorrow morning. . . I don't get how the item can be out of stock when we practically called and confirm stock availability just before we can make a payment.

And then you are instructing us to adjust our review!
PayCheap.co.za
PayCheap.co.za's reply24 Feb 2022, 15:52
Official
OK Thanks Petrus we did not only get in contact because of the review we have been busy processing your order. We did not have all the stock in one warehouse hence the little delay but we have you covered. You can rest assured your order will be delivered soon.
TP
TP P's update25 Feb 2022, 15:58
Reviewer Update
Update!!!

So, they called us yesterday. Said they are waiting for a stock for one of the items. Promised to ship our order before 11 am today (Friday 25, 02, 2022). . . It's now 16:00. They have still not shipped our order. . . The manager is nowhere to be found.

We have requested a refund.

By the way, the item they say is not in stock, it's still showing "in stock" even now on their website.
PayCheap.co.za
PayCheap.co.za's reply25 Feb 2022, 17:44
Official
Why are you doing this to us? The whole world already knows that we are not perfect including us - we know that. Everything is in order as we promised, the item is in stock but just in a different warehouse. Please have a drink its weekend and Monday you will be a happy customer I promise!!