Pending Refund for Nearly Three Months – Disappointing Customer Service

I am extremely disappointed with my recent experience with this company. I had to cancel my order for a laptop charger before it was shipped, as I realized I had mistakenly ordered the wrong model and the correct one was not available. Despite promptly cancelling, I've been waiting for my refund for almost three months now.

Every time I contact customer service for an update, I'm told that they will "call the head office now to find out," but I never hear back from anyone. There has been no progress and no communication about when I can expect my refund, which is frustrating and unacceptable.

I expected a lot better from a company of this stature, especially in handling customer refunds and providing clear, timely communication. This experience has seriously impacted my view of their customer service and reliability.