BAD CUSTOMER RELATIONS

Worst first time buyer ordered a Huawei Y7 2018 phone casing delivery said max 10 days i placed my order on the 9th of May 2023 to date i still haven't received my parcel.

I have had the worst kind of service out there.

starting with the following Email Correspondence - lack of reponse except for the automated helpdesk ticketing system. which doesn't follow any form of SLA.

Any calls to company gets the supposed passing of the buck aka blame.

Then its the empty commitments of delivery via WhatsApp and worst of all you as the client/customer is asked to reminded the agent to confirm delivery see attached text from agent.

"[16:19, 14/06/2023] PayCheap Paaden Eiland Store: Let me check and send [16:50, 14/06/2023] PayCheap Paaden Eiland Store: please remind me to call them tomorrow because they are not answering

total disregard for customer service and feel that this company should just close doors as I'm from a customer-oriented business of which I deal face to face with and i'm utterly disgusted & shocked with the rate of service received by paycheap.co.za

They provided me with what looks to be either **** or unregistered fastways tracking number.

I'M SICK AND TIRED OF THESE GAMES I WANT MY MONEY BACK OR MY LAST RESORT WOULD BE LAYING A CHARGE OF "***** UNDER FALSE PRETENCES"

DONE