1 reviews | Active since Dec 2010
Avoid PayCheap! Worst customer service!
I ordered a laptop battery from them. The battery was listed as a compatible replacement for my Laptop. They also had my exact battery's model number down indicating that it was a viable replacement for it. I purchased the battery and received it very quickly. However the moment I put the battery in and switched on the laptop I got an error saying that the battery was not compatible and will not charge.
I opened a ticket on their website. No response. I whatsapped, No response. I phoned and spoke to someone named Peter who told me to whatsapp and say Attention:Peter in the whatsapps. So I did. Eventually they rep**** but completely ignored all my messages informing them what the problem was. I explained the problem in as many ways as I could but it seemed that they were just ignoring my questions.
They even asked me to come into the store to sort it out. I live in a different part of the country, I ordered online so I couldn't do that.
It's like talking to a brick wall with PayCheap. I would not recommend purchasing from them.
If they sort out the problem quickly I will happily change my review.
You really have to look into your customer support. People order from you and receive the products very quickly and are impressed in the beginning but the moment they actually have to deal with your customer support team, things fall apart. (Read some of the other reviews on here you'll see)
I was very impressed when they delivered the battery within 24hours. However the moment I started trying to get hold of you that's when things went South very quickly.
Here is my order number Order # ***. Please go on you company's whatsapp and go through the message thread between me and them and see how poorly the situation was handled. It was as if the support staff had no idea what I was saying! Also, go look on your support ticket system. No one has responded.
You really have to look into your customer support. People order from you and receive the products very quickly and are impressed in the beginning but the moment they actually have to deal with your customer support team, things fall apart. (Read some of the other reviews on here you'll see)
I was very impressed when they delivered the battery within 24hours. However the moment I started trying to get hold of you that's when things went South very quickly.
Here is my order number Order # ***. Please go on you company's whatsapp and go through the message thread between me and them and see how poorly the situation was handled. It was as if the support staff had no idea what I was saying! Also, go look on your support ticket system. No one has responded.