Grateful to PayGenius

At the end of September this year my bank account was hacked. 14 payments went off my account of which I had no knowledge. I reported it to my bank’s ***** department. Needless to say I was in a state of shock and some of my debit orders were scheduled to go off my account. My bank gave me a case number and told me to wait until the next day for the detective who will be assigned to my case, to contact me. I wasn’t happy with that and checked who the payments went to. I called PayGenius who was the receiver of my money. Spoke to Jonathan Santa who happened to be in charge of their Risk and ***** department. I gave him the necessary info he needed to check these payments and confirmed the payments. PayGenius is like a gateway for safe payments. He advised me that he will be contacting the merchant and get back to me that same day. I later received an email confirming that the transactions were indeed ********** and that PayGenius will refund me. I was so relieved that in a matter of a day Jonathan got to sort out these ********** activities in my account. Him and his team were so professional and helpful. I was truly impressed. Their service is of a high standard. My monies were refunded but I saw no payment. I was the one calling my bank and I was told it would take 48 hours for the funds to reflect. I called my bank after the 48 hours when payment wasn’t reflecting in my account. Only to discover that the release of the payment was overlooked. I was livid. Said I’m not waiting another 48 hours and that I wanted my money back in my account that very day!! In comparison to the service I received from PayGenius, my bank scored 0!! My monies was paid into my account later that day. Thank you PayGenius and more specifically Jonathan Santa.